Customer Care

Shipping Info:

Canada: Shipping is calculated depending on weight, size and destination within Canada. Nezza Naturals uses Canada Post for all shipping options. Shipping time can take from 3-15 business days within Canada.

USA: We ship to the US and shipping is calculated depending on weight, size and destination of your order.

International: For international shipping costs and delivery times please email us at info@nezzanaturals.com or call toll free at 1-855-388-9171. We will get back to you back with the exact shipping cost and time it will take for your order to arrive.

Shipping Process: We will ship Monday to Friday, excluding national Holidays. We try to ship order within 2-3 business days after you receive the email receipt for your order confirmation pending availability and credit verification.

Quality Control: Nezza Naturals is not responsible for damages due to shipping. All merchandise goes through strict quality control before shipping.

  • All shipments will be declared at full purchase value. Taxes are not included in price and will be added where applicable. Orders outside Canada are not required to pay Canadian taxes, they may be subject to other taxes, customs and duties imposed by your local government. Nezza Naturals is not responsible for any additional taxes, duties or custom fees charged to the customer. If shipment is refused the customer is responsible for cost of returning goods. Please make sure you double check your shipping address information as Nezza Naturals is unable to re-route packages.

Returns:

We strive to create products that our customers love – so if you are not 100% happy with the products or you have any concerns we would be happy to help. Items that are in their original packaging are eligible for store credit within 14 days of purchase. In order for us to complete an exchange, we require the original receipts.

Larger Product sizes:

At Nezza Naturals we offer a range of sizes for most of our products. Our massage/carrier oils, shampoos, conditioners, liquid soaps and cleaning products are available in larger sizes (4L, Gallon). We do not list them on-line because of the difference in shipping costs associated with these items.  If you are interested in larger sizes, please email or call us for a price list.

Privacy Policy:

We take your privacy extremely seriously.
Nezza Naturals respects and upholds the confidentiality of information and the privacy of individuals and is committed to user, visitor and customer privacy to the Nezza Naturals web site at www.nezzanaturals.com.  Because we gather important information from our users, visitors and customers, we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices.  By accessing this Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located at www.nezzanaturals.com (“Terms of Use Agreement”).

Information We Collect
We may require Customers who visit our Website and purchase products on our Website to give us contact information, which may include but is not limited to the Customer’s name, company name, address, phone number, email address, billing information, billing name and address, credit card number, and other information as detailed below under “Personal Information”.

Nezza Naturals may also email (or send via other methods) information regarding updates to the Website, newsletters, advertisements, or other correspondence.  You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in such promotional emails or by emailing us at info@nezzanaturals.com.  Despite unsubscribing from such list, Nezza Naturals may send confirmation emails if you order online and may need to contact you by phone, email or regular mail with questions or issues concerning your order. We acknowledge that you have the right to control how your Personal Information is collected and used. We NEVER sell or rent any Personal Information about you to any third party.

Terms & Conditions

Product AvailabilityWhile we make every attempt to rightfully represent real inventory numbers on the site, product availability is not guaranteed. If product becomes unavailable while your order is being processed, we will notify you of this by sending you an email.

Product Info: All products shown on the site are also available at our Nezza Naturals retail location at 587 Johnson St.  Victoria B.C. All prices are shown on the site in Canadian Dollars. If you have any questions about product specifications please email us prior to ordering at orders@nezzanaturals.com.

Price Adjustments: Nezza Naturals does not grant any price adjustments for merchandise that goes on sale any time after purchase has been completed.

Cancellations: Nezza Naturals does not accept cancellations.

Pricing and Payment: All prices listed are in Canadian dollars. You can calculate exchange rates before purchasing items here: http://www.x-rates.com/
. The precise rate you will pay is decided by the bank that has issued your credit card, but it will likely be very close to the current exchange rate.

All of the products listed on Nezza Naturals website are accurate to the best of our knowledge. In the rare occurrence that a price is listed incorrectly, we reserve the right to change the prices on the website at any time without any prior notice and to cancel any orders due to incorrect pricing within the site www.nezzanaturals.com

Nezza Naturals accepts Visa, Mastercard and PayPal. The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped.

Sales Tax & Duties: BC residents will pay 5% GST and 7% PST.  Ontario residents will have 13% HST added to their order. All other provinces pay 5% GST.

U.S. customers will not have Canadian sales tax added to their order, however customers are responsible for their own local sales tax, import duties and taxes, if applicable.

International customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

Pin It on Pinterest

Share This